Referred to as: Service level agreement · service level agreement · SLA · Service Level Agreement
No picture yet. Upload one or paste an image URL.
The TMPD did not monitor the deployment at least twice a month as stipulated by the Service Level Agreement due to personnel capacity constraints.
“the review of the monitoring reports revealed that the TMPD does not monitor the deployment at least twice a month as stipulated by the SLA”
There was confusion about the contract start and end dates, with the contract start being 1 March and prior contract showing end as 1 February, but the actual end date was 28 February following a court ruling and service level agreement (SLA).
“because of the confusion of dates of the contract starts on 1 March and the previous contract was stated that it ended on 1 February. Whereas if a contract starts on 1 March, it actually ends on 8 February because it is valid for a fully year... But eventually it was cleared out that because of the court ruling and the SLA, it commenced 1 March and therefore ends on 28 February”