SAP21

Operational communication between units such as ORS and DPCI is mostly via phone calls or informal liaison, not formal paperwork, but formal letters (SAP21) are used if necessary.

“You know, Commissioners, at the operational level, it works differently. It does not work with paper all the time. It works with understanding between units which are working operationally. Some of these things, there is no time to say, now here is a container, now you found counterfeit goods, then you must go to your office and write a letter to request DPCI. It does not work that way. You pick up the phone, you call. The person that you are speaking to, you will say, okay, speak to my commander. You speak to the commander, you explain. Or you speak to a commander who lies with the commander of DPCI at their level, at their seniority. They will liaise this, you know. But if there is a need for an official letter, which we refer to as SAP21, which is the letter that we write when we request any information or any assistance within the police, that will be drawn up.”