Provincial Commander Brigadier Nyuswa

Colonel Jacob did not escalate challenges nationally because protocol requires him to approach his immediate or provincial commander first.

“My immediate Commander, or the Provincial Commander, is my person to direct all of my challenges to ... There is protocol to follow.”

Colonel Jacob acknowledges he cannot bypass protocol and must work through his Commander.

“I cannot bypass my Commander, he is the one at that level that is supposed to be taking those decisions and making those calls.”