Colonel Padayachee describes the process when a complaint comes in via a section 27 referral, handled by the Intake Committee which determines whether it falls within IDAC's mandate, including legal prescriptions and preliminary investigations if needed.
“When a complaint comes in via a section 27 referral, that referral is taken by the Intake Committee, which decides whether this falls within the mandate of IDAC. All the legal prescripts, everything is there. That referral is then a section 28(13). If it falls within the mandate and if it still needs more information, a preliminary investigation in terms of section 28(13) is...”