clearing and forwarding agent

Lt-Col Duma explained the operational process of tracing a container upon receiving its number, contacting the transporter, clearing and forwarding agent and ultimately the depot manager to get permission for inspection, stressing the need to protect sensitive information to avoid compromising consignments.

“after gathering information and getting a container number, the first thing when you get a container number you need to contact ORS to try and trace where the container is exactly... I spoke to the transporter and I spoke to the clearing forwarding agent and they referred me to the depot manager. And then I contacted the depot manager. I spoke to her... I just mentioned that it is a container of interest... We just want to check the commodity... I did that to protect the information so that it does not leak that, you know, we lose the consignment.”