unspecified department

The SOP (Standard Operating Procedure) is a directive to all the departments and is intended to be followed by them, but one department did not comply with this directive from the City Manager, and the superior directed the instruction to Director Malatji instead of the default process.

“this one department does not comply, right, and my superior takes notice of that. I am saying logically, logically, he should have directed this instruction back to the department because the department is guilty of not complying with a directive by the City Manager, but instead he directed the instruction to me”