Referred to as: COO · Chief Operating Officer · chief operating officer
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The escalation emails were copied to the City Manager, Chief Operating Officer, Chief of Police, and other senior colleagues, indicating senior leadership awareness of the payment issue.
“The City Manager is cc'd on this communication from the escalation from Gubis 85 Solutions. The Chief Operating Officer is cc'd. The Chief of Police is cc'd and all other colleagues who are within the City.”
The Chief Operating Officer directed Mr Mpofu to provide an update regarding the delayed payment issue, citing lack of feedback since referral almost a month ago.
“Mr Mpofu, can you please provide an update on this, as this matter has been referred to you by the CFO almost a month ago and there has been no feedback since that has been provided.”
From 1 April 2025, a new procedure for the deployment of ad hoc security services was instituted to control such deployments better, requiring motivation and sign-offs by group heads and chief operating officers.
“from between the 12th of March, which initiated from the 1st of April, where the client departments would now fill in a form that has been designed by us, and this form will then have to be signed off with a motivation and full explanation why they would need ad hoc guards. It will go to their group head, which is the head of their department... It will also have to be signed off by the chief operating officer that they actually need this extra ad hoc guards and that they make provision that we can use their funding and budget... So, between the 2nd of March and the 1st of April, this new process was instituted to control the ad hoc guards in a much better method.”