Group Legal

Deputy Chief Dhlamini confirms the use of Service Level Agreements (SLAs) managed by his division to oversee contracts and ensure compliance with legal requirements and approval processes involving the Chief and Group Legal.

“we then prepare SLA’s for those contracts. I am raising this because it is pertinent, because as an end-user department, we must be able to ensure that there is an SLA in place to manage that contract... it is sent to the office of the Chief, who then take it to Group Legal for confirming that the SLA it complies with all the legal terms... thereafter it is sent to the service providers who also go through the SLA and confirm before signing in the SLA.”