Referred to as: suppliers · Suppliers
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There were numerous complaints from suppliers about difficulties engaging with the City's procurement process due to changes and new internal controls.
“At the time, there were numerous complaints received and raised by many suppliers who were having difficulty in engaging with the City's procurement process as a result of the change or the implementation of new internal controls.”
Concerns about procurement difficulties were regularly brought to the attention of relevant officials and MR MNISI himself, particularly during the transition to the new SAP Ariba business network.
“These concerns were regularly brought to the attention of the relevant officials and myself, particularly during the transition of the new SAP Ariba business network, with suppliers reporting challenges relating to vendor registration.”
The implementation of SAP Ariba was still persisting and its change management process was difficult to manage and for suppliers to understand.
“Chairperson, the Ariba implementation was still persisting. The reason I am bringing this on board is that this is an issue that is still persisting and the change management process was a difficult one to manage and for suppliers to understand.”